The support center software creates tickets for customer queries and complaints and assists in logging, queuing, prioritizing and routing them to the appropriate personnel quickly. This ...

Freshworks’ Freshcaller is a call center software that powers voice bots and chatbots with AI, offering 24/7 customer support and reducing the workload of human agents. It also has advanced ...

Ameyo, a Gurgaon-based startup that makes software for customer support and sales centers, has raised a Series A of $5 million from Forum Synergies. The company, which already has customers ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Next time you call customer support, the person on the other end of the line may be getting a little help from emotionally intelligent AI software. Some call-center workers are now receiving real ...