ServiceNow started in IT helpdesk apps, moved into line of business and now aims to automate security incident response. Written by Larry Dignan, Contributor Feb. 24, 2016 at 8:09 a.m. PT ...

ServiceNow has added new features to its Major Security Incident Management (MSIM) Workspace platform, which it launched in December 2021. The features allow security teams greater customization ...

ServiceNow has added an incident management platform to its software-as-a-service (SaaS) portfolio. Lightstep Incident Response is based on the Lightstep observability platform ServiceNow acquired ...

For ServiceNow customers, Lightstep Incident Response natively integrates with the Now Platform, allowing users to quickly respond to or escalate incidents to the right team all on one platform ...

Incident management for infrastructure and compliance automation – This capability gives users the ability to create ServiceNow incident tickets, alert/page operations or information security ...

Palo Alto, California, Jan. 17, 2023 (GLOBE NEWSWIRE) -- Mattermost, the leading secure collaboration platform for technical teams, announced new workflow integrations with ServiceNow and GitLab ...

ServiceNow said it will integrate its service management and operational visibility tools with IBM's Watson software that automates IT operations with artificial intelligence.

Its operational intelligence capabilities use AI to automate incident management, change management, configuration management, and service desking processes. When all of these features work in unison, ...

ServiceNow supports incident management with service restoration through intelligent routing, so incidents can be taken care of faster.