The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that ...

This makes the sales process a valuable part of providing good customer service. Businesses need to ensure that their employees have good product knowledge. Customers expect a high level of ...

Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

Another important reason to provide quality customer service answers the "What's in it for me?" question, which is not always verbalized by some employees. Good customer service helps generate more ...