Patient financial care is about more than giving patients online payment options — it's about making the end-user experience of "consuming" healthcare as seamless and straightforward as possible.

Communicating with health care providers through online patient portal messages has become commonplace; in 2022, Mayo Clinic providers received more than 6.4 million messages from patients. That's ...

Mayo Clinic last week announced the launch of what officials there are calling its “culture blog,” Sharing Mayo Clinic which provides an online site for patients and employees to share their ...

Hayes set up a virtual patient registry and allowed patients from all over the world submit their medical records and scans online. In the first trial, Mayo enrolled 12 patients — and had to ...

Some of the nation’s largest health systems have started to charge patients for certain interactions online. They include big names like the Mayo Clinic, Cleveland Clinic and Johns Hopkins Medicine.

A 2015 Mayo Clinic study found that more than a quarter of patients said that either a negative or positive online review would affect their decision about seeking care from a doctor. If you’re ...

Mayo Clinic's chief executive made a startling announcement in a recent speech to employees: The Rochester-based health system will give preference to patients with private insurance over those ...

And the Mayo Clinic solves the unsolvable by assigning teams of multidisciplinary doctors to diagnose and deliver superior patient care—a process that is rare in healthcare. To understand how a ...