Customer relationship management—how to master the balance between engagement and overload
Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...
Harvard Business School7 年
Customer Profitability and Customer Relationship Management at RBC Financial Group
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...
Harvard Business School7 年
Customer Profitability and Customer Relationship Management at RBC Financial Group
Narayanan, V.G. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Teaching Note 103-013, August 2002. (Revised February 2018.) ...
Computer Weekly4 年
Customer relationship management (CRM)
Conferencing software Webex has a number of accessibility features built-in and has worked with Applause to test how well these work Continue Reading ...
Business.com10 个月
The Best CRM Software of 2025
Enter customer relationship management (CRM) software. These platforms have become indispensable to sales, marketing and support teams, helping them understand more about the people they’re ...
Retail Insider9 天
Managing Complex Vendor Relationships in E-commerce Product Management
E-commerce product management involves juggling multiple vendors, each with their expectations, timelines, and deliverables.
Space Coast Daily1 天
Why Custom CRM is the Key to Business Growth in 2025
In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.