In an increasingly fragmented retail landscape, customer loyalty programs are an important tool to help retailers maximize their "share of wallet" among consumers. A recent study we conducted at ...

A new Consumer Reports (CR) investigation uncovered that Kroger grocery stores collect extensive customer data and use it to ...

Statistics indicate that it costs five times more to attract a new customer than to retain an existing one. Loyalty programs incentivize customers to return, ensuring they choose your brand over ...

So what it means is many people will get personalized discounts. A lot of people love discounts and it’s a free loyalty ...

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

Brand loyalty differs from customer loyalty programs, which require offering ... Capital One Shopping Research. "Brand Loyalty Statistics." Capital One Shopping Research. "eCommerce Statistics." ...

To help customers save while shopping, the retailer offers a free loyalty program, Target Circle, and a paid membership, Target Circle 360. The latter typically costs $99 a year, but now through ...

It’s especially appealing given the elevated 3% Consumer Price Index that the U.S. Bureau of Labor Statistics reported ...

Carriers across the country have changed their loyalty programs in recent years to reward ... comparing prices and on-time statistics. “If I’m able to find an airline that gives me more ...

The new startup Journey faces significant challenges in building consumer adoption and achieving the necessary scale to compete with established loyalty programs. But its notable backers believe ...

Sony Interactive Entertainment will end the PlayStation Stars loyalty program fully on November 2, 2026, the company ...

and market share statistics. Key Insights The loyalty program landscape in Brazil is changing due to technological advancements, shifting consumer behavior, and industry growth. Loyalty programs ...