Tenev said that in financial services, loyalty is particularly important because it’s “equivalent to wallet share.” ...

That’s why companies focus on excellent customer service. A great customer experience keeps a business’s current customers happy and satisfied. However, while great customer service is crucial, ...

"My philosophy behind it is subscriptions are about loyalty," Tenev said ... adding that it's a "nine-figure business," meaning at least $100 million in annual revenue. Robinhood grew in ...