--(BUSINESS WIRE)--Jackson National Life Insurance Company® (Jackson ... including satisfaction with the customer service representative and resolution of the call. Feedback is obtained ...

It pointed to an email where a rep doled out the acronym "UPP ... it's early days for AI-driven customer service in the insurance industry. The WSJ cites a survey from the International Customer ...

the nonprofit health insurance company enlisted a tutor incapable of emotion. A generative artificial intelligence, or genAI, chatbot instructs 30 Florida Blue customer service representatives on ...