The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

The central and eastern European low fares carrier today (Thursday) sought to rebuild its reputation by outlining a series of ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...

NEWS: Indiana Governor Mike Braun signed two executive orders on Tuesday that he says will "improve customer service for ...

Dominion Energy D announced that it has proposed new base and fuel rates in Virginia that should allow it to continue ...

Kentucky and Indiana invested $3.3 million this year to add more customer service representatives and improve compensation for workers. The average speed to answer a call has improved each month.

North Star is committed to involving its staff in generating ideas for how technology can be used to boost efficiency and improve customer service, and the idea for the robot barista came from an ...

Executive Order 25-41 establishes a five-year plan to implement digital and technological advancements at the Bureau of Motor ...

Frank Bisignano, Donald Trump's pick to lead the Social Security administration, called improving customer service 'a mission ...

Orange Botswana has opened a new service shop at Sir Seretse Khama International Airport (SSKIA) to provide travellers with ...