It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

The central and eastern European low fares carrier today (Thursday) sought to rebuild its reputation by outlining a series of ...

NEWS: Indiana Governor Mike Braun signed two executive orders on Tuesday that he says will "improve customer service for ...

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...

Smart solutions are changing how businesses operate. They make processes better, save time, and cut costs. Companies that use ...

Dominion Energy D announced that it has proposed new base and fuel rates in Virginia that should allow it to continue ...

Executive Order 25-41 establishes a five-year plan to implement digital and technological advancements at the Bureau of Motor ...

According to Lightspeed’s “State of Retail 2024” report, 39 per cent of shoppers cite “great customer service” as the top reason they’re willing to spend more. This enhancement ...

Join Dr. Michael Hinojosa, a distinguished leader with over 27 years of superintendent experience in districts including Dallas ISD (TX) and Cobb County (GA) as he shares insights on bringing bold ...

North Star is committed to involving its staff in generating ideas for how technology can be used to boost efficiency and improve customer service, and the idea for the robot barista came from an ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...