A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

PCMag has also conducted tests and rated the top help desk software for customer tickets. The ratings are based on features, price, and user experience. This information can be helpful for ...

The IT Service Desk provides support for technology issues to students, faculty and staff. The IT Service Desk is usually a good place to start for help with computer problems, network access, or ...