Our procedure has two stages, Frontline resolution (Stage 1) and Investigation (Stage 2). When we receive a complaint, we determine if it will be dealt with as a Stage 1 or Stage 2. Straight-forward ...

You can do this online here. We define a complaint as an expression of dissatisfaction regarding: Our actions or lack of action, or The standard of service provided by us, or on our behalf. Examples ...

Customer complaints are bound to happen when running a business. Handling these customer grievances ... the importance of having clear escalation procedures in place. Customers should know they ...

Step 1: Complain online, by phone or post within 30 working days. We circulate your complaint in full with all the other reaction we receive overnight for producers and managers to read and consider.

A new study by the Financial Sector Conduct Authority reveals that 67% of customers surveyed expressed buyer’s remorse ...

Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly.

This means that the product or service can be tailored to these needs, leading to greater customer satisfaction ... on how employees should handle complaints such as the length of time it should ...