A new study by the Financial Sector Conduct Authority reveals that 67% of customers surveyed expressed buyer’s remorse ...

Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly.

The FSCA’s Conduct Standard for Banks requires banks to treat their customers fairly and that includes communicating with them regularly.

Customers experienced low levels of satisfaction when lodging complaints with South African financial institutions.

Complaints Management Industry Review Report reveals significant consumer dissatisfaction with complaint handling processes ...

The FSCA’s review also measured the effectiveness, accessibility, and timeliness of complaint handling by the various FSPs.

Three months into his tenure as the 26th governor of the Reserve Bank of India (RBI), Sanjay Malhotra delivered a ...

“Handling complaints well can define success. Each unresolved grievance is a missed opportunity to reaffirm customer trust and loyalty,” he said, urging banks to treat grievances as indicators ...