The post-purchase journey greatly matters. For starters, returning customers, as outlined above, have up to a 60% propensity ...

This information enables businesses to customize their marketing, products, and support to enhance the customer experience.

solutions and services to businesses with the challenge of managing large amounts of customer contact, typically they have marketing, sales and customer service functions. This involves analysing the ...

A webinar by MONI, Magento and dotdigital offers advice on how brands can do better to capture sales at every stage of the customer journey. Forward-looking companies are investing heavily in ...

I want to take things one step further and examine how autonomous AI agents can result in exceptional CX in the e-commerce journey ... times of day to send a marketing email to a specific demographic.

If you own or manage an e-commerce business, you understand the importance of organizing customer interactions and data. No matter what you sell, CRM software can help you do just that. With the right ...