AI chatbots, like ChatGPT, Google Gemini and Microsoft Copilot, are now analyzing websites, extracting key details and ...

Generative AI represents the next paradigm shift—a fundamental transformation in how software companies approach growth.

Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from ...

As we browse web pages in today’s digital world, a seamless user experience is expected as standard. In fact, a whopping 76% ...

According to a GlobalData survey, there is a strong belief that AI can reduce queuing times to speak to insurance agents, as ...

Millions of people use generative AI chatbots such as OpenAI’s ChatGPT and Anthropic’s Claude for help with drafting tricky work emails, planning summer vacations and everything in between.

From the basics to buzzwords to game-changers, this glossary of terms will help you speak the language of AI and stay ahead ...

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

ServiceNow's report reveals 80 per cent of Indian consumers use AI chatbots for customer service, yet wait times remain high, leading to customer frustration. The report highlighted that 89 per ...

AI-boom feature-add and a response to people using services like ChatGPT for shopping ... and while there was conversational text and the chatbots offered more than just links, the links were ...

That’s the entry-level gig of generative-AI chatbots. Jeeves is smiling in retirement. Google’s starting to wonder about its job security.

Match Group Inc.’s Tinder unveiled an in-app game that invites users to flirt with artificially intelligent chatbots, part of a larger effort to return the dating app to growth by boosting user ...