Trade associations involved in US broadband and wireless service say competition forces them to have good customer service, which may be news to many customers. The comments are in response to the ...

The agency told the FCC that if it adopts new customer service rules for the whole US, it should "permit state and local governments to set customer service standards that exceed the adopted ...

We live in a service economy where most jobs ... To provide extraordinary customer experiences, these are the two rules. First, the normal metrics we use to evaluate marketing actions and make ...

This year, airline travelers are getting an early gift. New rules by the Department of Transportation are taking effect, giving airline passengers more leverage when things go wrong. "The biggest ...

Always a human. SHAPIRO: Customer service doom loops are just one small part of this new initiative. The White House is calling this collection of new rules Time Is Money, and you make lots of ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...