Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

Recent experiences with One Communications (OC), formerly GTT, show that they need to revamp their Customer Service design to become more efficient and highly responsive when a customer is having ...

Although the phone remains the most used customer service channel by consumers, its appeal appears to be declining, according to recent research from The Northridge Group. The report was based on data ...

Recent experiences with One Communications (OC), formerly GT&T, show that they need to revamp their customer service design to become more efficient and highly responsive when a customer is having ...

Chime customers have several avenues through which to reach customer service: Phone assistance ... prefer a quick solution via messages Email communication if you prefer to write out your issue ...

Southwest noticed two trends that made it more important to contact passengers on their mobile devices,? said Fred Taylor, senior manager of proactive customer service communications at Southwest ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...