Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

These challenges can include but are not limited to legacy IT systems ... What’s next in CX for national security The future of building enhanced customer service and national security is likely to be ...

Contact centre specialist Whistl looks at smart solutions that help you provide a best-in-class customer experience in challenging times “Challenging” is a word most businesses will relate to in 2023 ...

Customer service and support software firm Freshworks Inc. today debuted an expanded version of its Freddy Agentic AI ...

Often, discussions around AI in this space focus on overcoming customer service challenges. However, instead of using AI to keep customers at arm’s length, businesses should leverage it to forge ...

Patagonia has been accused of letting a vendor's AI model listen to and analyze customer service conversations without consent. These cases have parallels in banking, where many institutions use ...

and financial services to address unique customer service challenges, enabling faster deployments and better outcomes. For example, ServiceNow Disputes Management, Built with Visa, provides a ...

State laws regulating how payment apps protect stored funds vary, creating a confusing patchwork that exacerbates customer service challenges. And millions of Americans operate in the dark about ...

Meet Pine: The AI That Solves Customer Service Hassles, Saving You Time and Money! One of Pine AI's most impactful use cases is assisting with health insurance denials. Health insurance plans deny an ...

The main challenge now is for businesses to improve the service customers receive. Consumer Duty focuses on four key outcomes: bolstering customer service support, including aftersales and ...

(KTVZ) – Facing staffing and funding challenges, the Oregon Employment ... This leads to overburdened staff and possible impacts to customer service, according to the department.