Is Your Contact Centre Keeping Up with Evolving Customer Expectations? Here are the key signs that it’s time to consider a ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

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Three Sky call centres in the north of England are to be closed and another two reduced in size, with around 2,000 job cuts.

Sky, which is owned by US media giant Comcast, plans to close three of its 10 call centres, located in central Leeds, ...