"Companies regularly collect customer-satisfaction measures ... they're thinking about the larger strategic questions they have." Big survey companies don't just dump a giant Excel spreadsheet ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

If you’ve ever wanted to vent (respectfully, of course) about the performance of your local councillor or how your tax ...

My true feelings about course evaluations popped into my head the last time I went to Walmart for groceries. After I paid, ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction ... person ...

We want to hear from you – your feedback matters to us! MiWay has partnered with Experience Advisors (XA) to conduct the semi-annual Customer Satisfaction Survey, available both online and in person.

The Corporation of Hamilton is asking city residents and ratepayers to complete a survey so that it can assess its performance. The five-minute survey is designed to gather valuable feedback on how ...

Since customer loyalty drives sales and brand recognition, businesses should focus on increasing customer satisfaction to ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index.