Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

One approach that has proven to be effective in enhancing customer satisfaction is the “No Problem” response style to customer complaints. This approach, when used correctly, can significantly ...

We have all experienced frustrating customer service at some point, whether it is with Verizon, T-Mobile or AT&T. But just ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

A restaurant customer has revealed a trick for leaving ... commenters quickly revealed a problem. 'Don't tip off the total as that includes tax. You tip off the subtotal,' someone wrote.

Measuring the pulse of the customer and problems experienced with their current wireless service is critical in improving a carrier’s bottom line. Most critical is the correlation with improved ...