And 43% said they raised their voice to a customer service representative to show displeasure about their most serious problem, up from 35% in 2017, the most recent previous time the question was ...

Illustration: Jon Krause Americans are encountering more problems with companies’ products and services than ever before, and a higher proportion of them are actively seeking “revenge” for ...

Opinion: apps and chatbots may provide adequate customer service on routine queries, but that's not the case with complex problems Please hold while we try to connect your call. All our operators ...

How do you fix broken customer experience and other business problems? Get to the root cause of the problem — the actual root cause. In my previous CMSWire article, I wrote about whether it’s ...

2. Try Self-Help Depending on your problem, you may not have to contact customer service at all. The websites of many companies have information about their policies for returns, exchanges ...

Taking Ownership of Customer Problems by David Strom Taking Ownership of Customer Problems news Nov 22, 2000 1 min Enterprise When your customers contact your support staff with a problem, is their ...

This approach can leave out an important ingredient: a deep understanding of what problem the brand is solving for the customer – the HCP or patient. "As brand builders, we are interested in the ...

Most of the complaints arise from the US, although European and Asian customer problems are also reflected in the data. More than 2,400 complaints allege sudden unintended acceleration problems.