Few skills impact the customer service process ... that you are mentally and emotionally present in the midst of handling a customer complaint. This makes the customer comfortable and prepares ...

Poor customer handling skills – When to walk or drive away Your email has been sent There was recently a blog post about noticing good customer handling skills, and it struck me as particularly ...

Effective Customer Handling Skills. The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout ...

“Building in an empathetic- customer-first approach can ground these skills with a level of emotional intelligence. It’s not enough to select the right tools — handling them the right way ...

Employers not being able to find staff with the right people skills cause one quarter of vacancies, according to the report. But in 38 percent of the cases customer-handling skills were noted, ...

ROYAL Electronics, a leading electronics dealer in the country, has embarked on a training programme to enhance customer-handling skills among its staff. ROYAL Electronics, a leading electronics ...

As reported by the Federal Statistical Office (Destatis), the results of the fifth round of the European Continuing Vocational Training Survey show that one in two enterprises ranked customer handling ...