Those maps provide a wonderful set of visual cues to the customer-experience and performance-chain lessons we can all apply to our businesses. Every company has a performance chain—the tangible and ...

thereby enhancing customer experience and loyalty. Supply chain leaders often worry that focusing on growth will increase total costs by offering more to all customers. However, improving CX need not ...

Kroger, CVS, and Kohl's are among the 350 companies with the best loyalty and rewards programs, according to new research from USA TODAY and Plant-A.

Senior principal product marketing manager  Company: Akeneo  What is Akeneo? Akeneo is a global product experience ...

Amid rising inflation, interest rates, and squeezed consumer budgets, Minnett credits the chain’s sustained growth to its ...