While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having ...

Understanding the distinct roles of product, platform, and services teams is key to unlocking the full potential of a product ...

Discover the five most dangerous CX pitfalls today and learn how industry leaders are creating exceptional experiences that ...

Let’s tune-in to “The Art of building AI/ML products” masterclasses and tech leadership podcast series at Generative product ...

Nearly 9 in 10 consumers believe customer experience is as important or more important than a bank’s services or products, according to a FICO survey of 1,000 U.S. bank customers released last week.

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Shark Tank investor Lori Greiner, in a recent post on her social media, spoke about the perils of 'marketing myopia.

Acko General Insurance CEO Animesh Das emphasises that customer experience should be integral to every business aspect, from ...

"DevRev's innovative approach empowers companies to link customer experience with product innovation in ways never seen before," said Maneesh Jhawar, CEO of QualityKiosk Technologies. "As DevRev's ...