Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

It’s about changing brand methods, implementing new strategies and adapting to ... blending digital and physical retail to create a unique customer journey. Interactive technologies serve ...

Watch Deepika Christina, customer experience manager at CM.com, decode the key trends and solutions for building globally scalable CX strategies ... solution – Mobile Service Cloud – helped ...

But while we’ve reached the edge of the current customer service strategy and architecture, we’ve arrived at the frontier of something entirely new: the AI-first contact center. Driven by the ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.