Complacency happens to our operations when we decide we are simply too busy working in the business to work on the business ... Most importantly, is this topic getting the attention it deserves?

We often think of complacency as being constant in time. You are either complacent or you are not. But situational complacency exists. As the situation changes, an attitude that wasn’t complacent for ...

The lessons of 9/11 were painfully clear: complacency invites catastrophe ... National security is not just the work of government — it requires an informed and engaged public, too.