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Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

By Shish Kharesiya Have you ever asked a question online and received a helpful answer within seconds — no waiting, no phone ...

AI chatbots are answering ... including customer service. Businesses say it's the way to unlock efficiencies and improve customer "journeys" so people can solve their problems and get what they ...

This incident highlights the risks of over-reliance on AI in customer service ... AI hallucinations—where chatbots generate false information—can damage trust and lead to customer frustration.