The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer ...

Charter Communications is shutting down its call center in Worcester, according to a Worker Adjustment and Retraining ...

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

After nearly a month of unemployment, one employee at the Hampton VA is telling News 3 she was asked to return to work.

As reported by SFGATE, Sanas is a startup that offers "accent translation" for call center employees, a job that tends to be outsourced to cheaper foreign markets like India and the Philippines.

The AI startup also provides a background noise removal feature in order to further mask any sort of ambient noise emanating from the call center employees' location that may give away where they ...

Hsieh's guidance resulted in an obsession with pleasing the customer, and call center employees were encouraged to stay on the line for as long as necessary. Another one of Hsieh's tenets is to ...

Customers of call center operators such as Teleperformance who employ staff there also have this problem. With the help of artificial intelligence (AI), the accents of these employees are now ...