Rocket CRM, a customer relationship management platform focused on serving small to medium-sized enterprises (SMEs), has announced the formal rollout of its advanced CRM automation system. This ...

CRM workflow automation uses rules and triggers to streamline repetitive tasks, such as lead follow-ups, data entry, and email responses. It ensures consistent, ...

Find the right customer relationship management solution for your small business with this step-by-step guide to comparing ...

CRM tools have stayed largely the same for the past decade. Most of them operate as structured storage systems with a layer ...

MobiContact makes it easier for teams to manage conversations, track data and stay productive without jumping between apps, ...

Choosing between a CRM (Customer Relationship Management) system and a marketing automation tool can be tough for businesses. Both tools help companies manage their customer interactions and ...

Business Process Automation (BPA) is the practice of using technology to streamline repetitive, rule-based activities across ...

Zoho Corporation, a global technology company, has expanded its customer experience (CX) platform with powerful new AI and workflow orchestration features, driven by its in-house AI engine, Zia ...

The most common bottlenecks in CRM workflows and how automation eliminates them. Key metrics businesses should track to measure the impact of AI on their sales performance. Real-World Impact: A ...

The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's favorite solutions in 2025.

Advisor firms have grown in size and complexity, but CRM platforms have failed to keep up with the demands, leaving opportunities open for tech firms to serve RIAs. MAY 27, 2025 ...