The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Winners of the 2025 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from March 7 through March 31, with the highest ...

The Wisconsin BBB says consumers should be aware of fake customer support accounts when posting on social media.

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

Zomato layoffs spark concern as 600 employees are let go amid AI automation. Questions arise over fairness and clarity in the ...