Customers can tell the the difference between someone who can really help them and someone just pressing automatic send buttons for pre-scripted platitudes. Here’s how to use online chat to ...

United Airlines is one of the largest airlines in the world, known for its extensive flight network and customer service.

Though Amazon is known for efficiency and speed, there may be a few snags along the way like with any online delivery service. Did something go awry with your holiday shopping? Regretting a recent ...

Customer service representatives may provide support over the phone, in person, or through online chat, email, text or social media – basically anywhere their customers are. “The main ...