I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...

Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

Despite that expectation, only 8% of customers believe companies deliver superior customer service. To find out more about what bad customer service costs companies and how to create a positive ...

Recent experiences with One Communications (OC), formerly GT&T, show that they need to revamp their customer service design to become more efficient and highly responsive when a customer is having ...

Mobistar's a phone company in Belgium that's notorious for its terrible customer service, so the comedy show "Basta" decided to give them a taste of their own medicine. In the video at about 5 a.m ...