I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...

Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% ...

According to customer service software company Zendesk, over half of customers will switch to a competitor after a single bad customer service experience. Multiple bad experiences will cause 73 ...

The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...

Six months on, we repeated this research to see if broadband providers had improved their customer service or not. Customer service remains poor in the broadband sector In our most recent research ...