人工智能是客户服务的下一个重大变革。至少，大家都这么说。而且他们说的没错。企业正在摒弃笨重的老式聊天机器人，转而采用更智能的人工智能代理，这些代理承诺能更快响应、降低成本，并提供几乎无缝衔接的客户体验，令人眼前一亮。

Customer service chatbots are the most common form of generative AI support used by the travel industry according to an ...

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

In an age of technology that dazzles with complexity and innovation, the concept of 'boring' artificial intelligence (AI) emerges as a critical factor for enhancing customer service. This article ...

AI isn't meant to replace human jobs, especially in customer service. It is meant to be a support system for human agents ...

Amex has more than 70 AI use cases in production, including an IT chatbot that solves issues on its own and a travel counselor assistant.

Stuck at home with a host of diseases, one young woman developed an intimate relationship with the AI chatbot app Nomi.

The emerging "Agentic AI Era" offers a transformative opportunity for small and medium businesses to address longstanding ...

Many don’t realize that AI is everywhere– from streaming recommendations to virtual assistants. Artificial intelligence has ...

Navia Markets has introduced an AI-powered WhatsApp chatbot to enhance client support. It offers instant access to trade, ...

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.